Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information see section "Manage Cookies" bellow.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
When you book a lesson we collect information from you that may include: name, email address, phone number. We refer to this information as “Booking Information.”
When you register to our Ask-Greek Forum, we collect information from you that may include: full name, location, website, email address. We refer to this information as “Forum Information.”
When you make a purchase or attempt to make a purchase through the Site, we collect information from you that may include: Full name, Email address, Telephone number, Fax number, Bank account number and bank routing number, Financial account number, Card or payment instrument type, Card Primary Account Number (PAN) or Device-specific Primary Account Number (DPAN), Card Verification Value (CVV) [never stored], Card expiration date, IP address, Device Data, Browser data. We refer to this information as “Order Information.”
Please note that from the above, we never see your card number, CVV, bank account number or any other sensitive financial information. These are seen only by the payment processor (Braintree).
When we communicate with you regarding our service we may ask you for the following information: name, email address, skype id, country, timezone, background and competency level in the Greek language. If you are interested in Greek lessons for a child, we also ask the age of the child. We refer to this information as “Service Information.”
If you wish to disable or delete cookies you may do so through your web browser options. The methods for doing so vary from browser to browser, and from version to version. Here you may find updated information for the most popular browsers:
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
- Safari: https://support.apple.com/kb/PH21411
- Opera: http://www.opera.com/help/tutorials/security/cookies/
- Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Blocking cookies may have a negative impact in the usability of websites. For more information about cookies, visit http://www.allaboutcookies.org.
How Do We Use Your Personal Information?
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use the Booking Information that we collect to connect with you online, at the right time.
We use the Forum Information to help you make your forum profile more personal and to your liking.
We use the Order Information that we collect to update the balance of your account.
We use the Service Information that we collect to verify the appointment times and better serve you when we have a free lesson or later when we design a course for you or your child.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use :
- Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
When you book an appointment, register in the forum, place an order or communicate with us, we will maintain your Personal Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18. We need to talk to the legal guardians first in order to provide lessons to minors.
Use Of Site And Services
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using the Site's contact form.
Last Updated: July 24th, 2018.