Frequently Asked Questions

Booking

1) Can I book many lessons at once?

2) How do I cancel a lesson I booked?

3) I have booked a lesson but I need to change the date/time. How do I do it?

 

Payments

1) I booked my first lesson. Now how do I pay?

2) I am concerned about online payments. How do I know it is safe to use my credit card?

 

Miscellaneous

1) I have a question about a phrase in Greek language. May I send you an email, will you answer me?

 


 

Booking

 

1) Can I book many lessons at once?

 

Yes. At the final step of booking, after you have entered your name and email, instead of clicking [Book Now] you can click [+ Add more bookings].

 

 

 

2) How do I cancel a lesson I booked?

 

The confirmation email that you received when you booked the lesson, contains a link that you can use to cancel the lesson. Please be aware of the cancelation policy.

 

 

 

3) I have booked a lesson but I need to change the date/time. How do I do it?

 

First you need to cancel the lesson. Then you need to book another one. Please be aware of the cancelation policy.

 

 

Payments

 

 

1) I booked my first lesson. Now how do I pay?

 

For one-to-one lessons, you need to go to the Payments page and click on the [Pay Now] button next to the course and number of lessons you want to purchase. For small groups lessons, we will email you a payment link.

 

 

2) I am concerned about online payments. How do I know it is safe to use my credit card?

 

We never see your credit card information, all payments are processed through Braintree (a Paypal company).

 

 

Miscellaneous

 

 

1) I have a question about a phrase in Greek language. May I send you an email, will you answer me?

 

You are wellcome to make your question at our free service Ask Greek. We will try to answer within 24 hours.